Privacy Policy

Last updated: November 2, 2025

This Privacy Policy explains how AlgoHook (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you use our website, portal, Expert Advisors (EAs), and related services (the “Service”).

By using AlgoHook, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a) Information You Provide

• Account details: Name, email, username, contact preferences.
• Payment information: Billing details, payment method, subscription plan. (Note: full card data is not stored by AlgoHook.)
• Support communications: Emails or messages you send to info@algohook.com or via the support portal.

b) Information Collected Automatically

• Technical information: IP address, browser type, device identifiers, operating system.
• Usage data: Log files, error reports, and interaction patterns with the EA or portal.
• Trading account identifiers: MetaTrader account number(s) and license IDs.
• Device/environment IDs: Used to prevent license abuse and enforce trial fairness.

c) Information from Third Parties

• Payment processors: subscription confirmation, billing status.
• Analytics providers: aggregate usage statistics.

2. How We Use Your Information

• Provide and maintain the Service.
• Process billing, payments, and subscriptions.
• Improve performance, reliability, and security.
• Detect and prevent fraud or unauthorized access.
• Respond to customer inquiries and support requests.
• Comply with legal and regulatory obligations.

We do not sell your personal data to third parties.

3. Legal Basis for Processing (GDPR)

• Contractual necessity: providing the Service you signed up for.
• Legitimate interests: preventing misuse, improving the platform.
• Legal obligations: recordkeeping, compliance.
• Consent: e.g., marketing emails.

4. Data Sharing

• Service providers: hosting, payment, analytics.
• Compliance/legal authorities when required.
• Business transfers: in case of merger, acquisition, or sale of assets.

5. Data Retention

We keep data as long as necessary:
– For active accounts: until closure or license expiry.
– For legal/accounting purposes: up to 7 years.
– For abuse prevention: device/account identifiers may be retained longer.

6. Security

We use encryption, secure hosting, and access controls. However, no system is 100% secure. By using AlgoHook, you accept this risk.

7. International Data Transfers

If you access AlgoHook outside Canada, your data may be transferred to countries with different laws. We ensure adequate protection via contractual and technical measures.

8. Your Rights

• Access, correct, or delete your data.
• Restrict or object to processing.
• Request a copy of your data (portability).
• Withdraw consent (where applicable).
• File a complaint with your local authority.

Requests can be made by contacting us at info@algohook.com.

9. Cookies & Tracking

AlgoHook may use cookies for essential functionality, performance analytics, and fraud prevention. You can disable cookies, but some features may not work.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies.

11. Children’s Privacy

AlgoHook is not directed to individuals under 18. We do not knowingly collect information from minors. If we become aware of it, we will delete the data.

12. Changes to this Privacy Policy

We may update this policy. Updates will appear on this page with a new “Last Updated” date. Continued use means acceptance.

13. Contact Us

For questions, email us at info@algohook.com.